SHIPPING POLICY N
Shipping costs Germany
Standard shipping (3-5 business days): €6.90
Express shipping (1-2 business days): €12.90
Free shipping on orders over €150.00
Shipping costs EU
Standard shipping (5-8 business days): €14.90
Express shipping (2-4 business days): €24.90
Free shipping on orders over €300.00
International shipping costs
Standard shipping (7-14 business days): €29.90
Express shipping (3-7 business days): €49.90
Packaging & Insurance
All glass objects are carefully shipped in shockproof special packaging.
Automatic insurance up to €500 included
Higher insurance coverage available upon request
The tracking number will be sent via email.
Delivery partner
Germany: DHL, DPD
EU: DHL Express, UPS
International: DHL Express
Special notes
Large artworks (>50cm): Individual shipping upon request.
Workshop materials: Shipped separately 1 week before the course begins.
Custom-made products: Delivery time 4-8 weeks after order confirmation
RIGHT OF RETURN T
Return policy
Return period: 14 days from receipt of goods
Return policy for all standard products
Excluded from returns: custom-made items, workshop participation, personalized objects
Conditions for returns
Goods must be in their original, undamaged condition.
Original packaging must be present.
Register your return via email or our contact form
Return process
Registration: Returns must be registered in writing within 14 days.
Return: Please return the goods to us securely packaged.
Inspection: Condition check of the returned goods
Refund: Refund within 5-7 working days after receipt of goods
Return shipping costs
Germany: Free returns in case of defects or incorrect deliveries
Standard returns: Return shipping costs are borne by the customer.
EU/International: Return shipping costs are always to be borne by the customer.
Damaged goods
In case of transport damage: Document immediately with photographs upon receipt.
Damage report within 48 hours
Free replacement or full refund
PAYMENT METHOD N
Available payment methods
Immediate payment:
Credit card (Visa, Mastercard, American Express) - free of charge
PayPal - free of charge
Apple Pay - free of charge
Google Pay - free of charge
Instant bank transfer - free of charge
Transfer:
Prepayment via bank transfer - free of charge, shipping after receipt of payment
SEPA Direct Debit - free of charge (Germany only)
Financing:
Klarna installment payment - from €200 order value, 6-24 months
PayPal installment payment - from €99 order value
Payment processing
Secure SSL encryption for all transactions
We do not store credit card details.
Payment will only be debited upon shipment of the goods.
Invoicing
The invoice will be sent via email as a PDF.
On request: Paper invoice for an additional charge of €2.50